Privacy Policy

Last updated 1 July 2026

 

1. Purpose

Moto Stacker Pty Ltd (“Moto Stacker”, “we”, “our” or “us”) is committed to protecting the privacy of individuals who interact with our business and to handling personal information in a transparent, secure and responsible manner.

This Privacy Policy explains how Moto Stacker collects, holds, uses, discloses and otherwise manages personal information obtained through our website, products, services and business operations.

As an Australian company supplying products and services internationally, Moto Stacker is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, Moto Stacker also seeks to comply with relevant international privacy and data protection laws, including the United Kingdom General Data Protection Regulation (UK GDPR), the European Union General Data Protection Regulation (EU GDPR), the Swiss Federal Act on Data Protection (FADP) and other applicable privacy legislation governing the jurisdictions in which we operate.

This Privacy Policy is intended to provide clear information about:

a) the types of personal information we collect;

b) how and why we collect that information;

c) how we use and protect it;

d) when we may disclose it to authorised third parties;

e) how we manage international transfers of personal information;

f) your rights in relation to your personal information; and

g) how you can contact us with privacy-related questions or complaints.

By accessing our website, contacting Moto Stacker, purchasing our products, registering a warranty, submitting an enquiry or otherwise interacting with us, you acknowledge that your personal information may be collected, used, disclosed and stored in accordance with this Privacy Policy.

 

2. Scope

This Privacy Policy applies to all personal information collected, held, used, disclosed or otherwise processed by Moto Stacker in connection with our business operations.

This Policy applies whenever you:

a) visit or use the Moto Stacker website;

b) submit an online enquiry;

c) contact us by email, telephone, social media or other communication channels;

d) request product information or quotations;

e) purchase or enquire about Moto Stacker products;

f) register a product for warranty;

g) submit a warranty or service request;

h) request technical support;

i) subscribe to marketing communications;

j) apply to become an Authorised Dealer, retailer or distributor;

k) attend trade shows, demonstrations or promotional events conducted by or on behalf of Moto Stacker; or

l) otherwise interact with Moto Stacker in any capacity.

This Privacy Policy applies to personal information collected directly from individuals, through our website, from authorised representatives, and through other lawful sources associated with our business activities.

This Privacy Policy does not apply to information that has been de-identified or anonymised so that it can no longer reasonably identify an individual.

Where another agreement or privacy notice specifically applies to a particular service or transaction, that agreement will prevail to the extent of any inconsistency.

 

3. Definitions

For the purposes of this Privacy Policy:

Authorised Dealer means a business that has been appointed by Moto Stacker to promote, demonstrate, sell, distribute and/or support Moto Stacker products within an approved territory.

Customer means any individual or business that purchases, enquires about, or otherwise receives products or services from Moto Stacker.

Dealer includes an Authorised Dealer, retailer, reseller or distributor appointed by Moto Stacker.

Personal Information has the meaning given under applicable privacy legislation and generally means information or an opinion that identifies, or could reasonably identify, an individual.

Processing means collecting, recording, storing, organising, using, disclosing, transferring, retaining, deleting or otherwise handling Personal Information.

Services means any products, warranties, technical support, demonstrations, quotations, website services, marketing activities or other services provided by or on behalf of Moto Stacker.

Website means the Moto Stacker website located at www.motostacker.com, together with any associated webpages, online enquiry forms, customer portals and related online services operated by Moto Stacker.

Warranty Registration means any information submitted for the purpose of registering, validating or administering a Moto Stacker product warranty.

Marketing Communications means newsletters, promotional emails, product announcements, dealer announcements, event invitations and similar communications sent by Moto Stacker.

Business Partner means any third party engaged by Moto Stacker to assist in providing products or services, including freight providers, payment processors, cloud hosting providers, technology providers, professional advisers and other service providers.

 

4. Our Privacy Principles

Moto Stacker is committed to managing Personal Information responsibly and transparently. We aim to ensure that Personal Information is:

a) collected lawfully, fairly and only where reasonably necessary for our business activities;

b) used only for legitimate business purposes or as otherwise permitted by law;

c) kept accurate, complete and up to date where reasonably practicable;

d) protected using appropriate administrative, technical and physical security measures;

e) retained only for as long as reasonably necessary or required by law; and

f) handled in accordance with applicable privacy and data protection legislation.

Moto Stacker does not sell Personal Information to third parties.

Where Personal Information is disclosed to an Authorised Dealer or Business Partner, we take reasonable steps to ensure that the recipient only uses the information for the purpose for which it was provided and in accordance with applicable privacy obligations.

 

5. Information We Collect

Moto Stacker only collects Personal Information that is reasonably necessary for the operation of our business, the supply of our products and services, compliance with our legal obligations, and the protection of our legitimate business interests.

Depending on how you interact with Moto Stacker, we may collect one or more of the following categories of Personal Information.

5.1 Identity and Contact Information

We may collect information used to identify or contact you, including:

a) your full name;

b) business or company name;

c) job title (where applicable);

d) email address;

e) telephone number;

f) postal, billing and delivery addresses;

g) country, state, province or region; and

h) preferred method of contact.

This information allows us to communicate with you, prepare quotations, process orders and provide customer support.

5.2 Product and Enquiry Information

When you enquire about Moto Stacker products or request technical advice, we may collect information relating to your enquiry, including:

a) motorcycle make;

b) motorcycle model;

c) year of manufacture;

d) modifications relevant to product compatibility;

e) intended use of our products;

f) photographs voluntarily provided;

g) garage or storage information where relevant;

h) products of interest;

i) previous communications with Moto Stacker; and

j) any additional information you choose to provide.

This information assists us in determining product compatibility, providing technical advice and recommending suitable products.

5.3 Order Information

Where you purchase products from Moto Stacker, we may collect information including:

a) products purchased;

b) quotations;

c) invoices;

d) delivery instructions;

e) shipping information;

f) order history;

g) warranty status;

h) serial numbers;

i) authorised dealer involved (where applicable); and

j) communications relating to your order.

This information enables us to process orders, arrange delivery, administer warranties and provide ongoing support.

5.4 Warranty Information

When registering a warranty or submitting a warranty claim, we may collect information including:

a) proof of purchase;

b) product serial numbers;

c) installation details;

d) photographs;

e) videos;

f) service history;

g) details of the reported issue;

h) correspondence relating to the claim; and

i) information provided by an Authorised Dealer.

This information is required to assess warranty eligibility, investigate claims and improve our products.

5.5 Dealer Applications

If you apply to become an Authorised Dealer or retailer, we may collect information including:

a) business details;

b) company registration information;

c) trading history;

d) website and social media details;

e) showroom information;

f) photographs;

g) financial or commercial information voluntarily provided during the application process;

h) references; and

i) any additional information relevant to assessing your application.

This information assists Moto Stacker in evaluating prospective Authorised Dealers and maintaining a high-quality dealer network.

5.6 Website Usage Information

When you visit our Website, certain technical information may be collected automatically, including:

a) IP address;

b) browser type;

c) operating system;

d) device type;

e) pages viewed;

f) referring website;

g) date and time of access;

h) approximate geographic location derived from your IP address;

i) session information; and

j) other website analytics information.

This information assists us in maintaining website security, understanding visitor behaviour and improving our Website.

5.7 Payment Information

Moto Stacker does not store complete credit card or payment card details.

Payments are processed securely by independent payment providers such as Stripe, PayPal or other authorised payment processors.

Those providers may collect payment information in accordance with their own privacy policies and security standards.

Moto Stacker may retain limited transaction information necessary to:

a) identify payments;

b) reconcile accounts;

c) administer refunds;

d) investigate payment disputes; and

e) comply with accounting and taxation requirements.

5.8 Marketing Preferences

Where you subscribe to receive updates, we may collect information regarding:

a) marketing preferences;

b) communication preferences;

c) subscription history;

d) email interaction information (such as whether emails are opened or links are clicked, where supported by the email platform); and

e) records of consent or withdrawal of consent.

This enables us to respect your communication preferences and comply with applicable marketing laws.

5.9 Information You Voluntarily Provide

You may choose to provide additional Personal Information at any time.

For example, you may send us:

a) emails;

b) letters;

c) photographs;

d) videos;

e) technical drawings;

f) social media messages;

g) feedback;

h) testimonials;

i) product reviews;

j) survey responses; or

k) other information relating to Moto Stacker products or services.

Where you voluntarily provide such information, Moto Stacker will handle it in accordance with this Privacy Policy.

 

6. How We Collect Personal Information

Moto Stacker collects Personal Information directly from you wherever reasonably practicable. Depending on your interaction with us, Personal Information may be collected when you:

a) visit our Website;

b) complete an online enquiry form;

c) request a quotation;

d) purchase products;

e) register a product warranty;

f) submit a warranty claim;

g) contact us by email;

h) contact us by telephone;

i) communicate with us through social media platforms;

j) attend trade shows, exhibitions or demonstrations;

k) participate in competitions or promotional activities;

l) subscribe to newsletters;

m) submit an Authorised Dealer application;

n) request technical support;

o) communicate with an Authorised Dealer on our behalf; or

p) otherwise interact with Moto Stacker.

In some circumstances, Personal Information may also be collected from:

a) Authorised Dealers;

b) freight providers;

c) payment processors;

d) publicly available sources;

e) technology service providers;

f) analytics platforms; or

g) other third parties where permitted by law.

Where Personal Information is collected indirectly, Moto Stacker will take reasonable steps to ensure that the collection complies with applicable privacy laws.

 

7. How We Use Personal Information

Moto Stacker uses Personal Information only where reasonably necessary to operate our business, supply our products and services, fulfil our contractual obligations, comply with applicable laws and improve the experience of our customers and Authorised Dealers.

Depending on the nature of your interaction with Moto Stacker, we may use your Personal Information for one or more of the following purposes.

7.1 Responding to Enquiries

We use Personal Information to:

a) respond to product enquiries;

b) provide product recommendations;

c) answer technical questions;

d) assess product compatibility;

e) provide quotations;

f) arrange product demonstrations;

g) identify the most appropriate Authorised Dealer where applicable; and

h) communicate with you regarding your enquiry.

Where appropriate, your enquiry may be referred to an Authorised Dealer in your region so they can provide local pricing, demonstrations, sales assistance and customer support.

7.2 Processing Orders

Personal Information is used to:

a) process orders;

b) issue quotations and invoices;

c) receive payments;

d) verify transactions;

e) arrange freight and delivery;

f) communicate order updates;

g) administer returns where applicable; and

h) provide post-sale customer support.

7.3 Warranty Administration

Moto Stacker uses Personal Information to:

a) register warranties;

b) verify ownership;

c) confirm warranty eligibility;

d) investigate warranty claims;

e) communicate with customers regarding warranty matters;

f) obtain technical information relating to warranty claims;

g) liaise with Authorised Dealers;

h) arrange repairs or replacement parts where appropriate; and

i) maintain warranty records.

7.4 Technical Support

Personal Information may be used to:

a) diagnose technical issues;

b) determine product compatibility;

c) provide installation advice;

d) provide operating guidance;

e) assist with troubleshooting;

f) improve product documentation; and

g) maintain records of technical enquiries.

7.5 Authorised Dealer Network

Moto Stacker operates through an international network of Authorised Dealers. Where reasonably necessary, Personal Information may be used to:

a) identify the most appropriate dealer for your location;

b) refer customer enquiries;

c) coordinate demonstrations;

d) facilitate local quotations;

e) coordinate product delivery;

f) provide after-sales support;

g) administer warranties;

h) monitor customer satisfaction; and

i) improve the performance of our dealer network.

Moto Stacker only shares information reasonably necessary for these purposes.

7.6 Improving Our Products and Services

We continually seek to improve our products and customer experience.

Personal Information may therefore be used to:

a) analyse customer feedback;

b) identify common technical issues;

c) improve product design;

d) improve product documentation;

e) improve website functionality;

f) develop new products;

g) improve customer support processes; and

h) improve our overall business operations.

Where possible, we may use aggregated or de-identified information that does not identify individual customers.

7.7 Marketing Communications

Where permitted by law, Moto Stacker may use Personal Information to provide:

a) product updates;

b) product launch announcements;

c) dealer announcements;

d) company news;

e) promotional offers;

f) event invitations;

g) educational material;

h) technical updates; and

i) other information relating to Moto Stacker products.

Marketing communications will only be sent:

a) where you have provided your consent;

b) where you have requested information from us;

c) where you are an existing customer and applicable laws permit such communications; or

d) where otherwise permitted by applicable privacy and electronic marketing legislation.

You may withdraw your consent or unsubscribe from marketing communications at any time.

Withdrawal of marketing consent will not affect service-related communications, including warranty updates, product safety notices or order information.

7.8 Website Administration

Personal Information and technical information may be used to:

a) operate our Website;

b) maintain website security;

c) detect fraudulent activity;

d) identify system errors;

e) monitor website performance;

f) improve user experience;

g) administer online enquiry forms; and

h) analyse website traffic.

7.9 Legal and Regulatory Obligations

Moto Stacker may use Personal Information where reasonably necessary to:

a) comply with applicable laws;

b) comply with court orders;

c) respond to lawful requests from regulators;

d) resolve disputes;

e) enforce contractual rights;

f) protect Moto Stacker’s legal interests;

g) investigate suspected unlawful activity; or

h) protect the rights, property or safety of Moto Stacker, our customers, our dealers or others.

7.10 Internal Business Administration

Personal Information may also be used for internal administrative purposes including:

a) accounting;

b) auditing;

c) record keeping;

d) insurance;

e) business planning;

f) quality assurance;

g) risk management;

h) staff training; and

i) improving internal business systems.

 

8. Legal Bases for Processing Personal Information

Although Australian privacy law does not require organisations to identify a “legal basis” in the same way as the GDPR, Moto Stacker recognises that many of our customers are located in jurisdictions where this information is required.

Where applicable, Moto Stacker processes Personal Information on one or more of the following legal bases:

8.1 Consent

Where you have provided your consent, including by:

a) subscribing to marketing communications;

b) submitting an enquiry;

c) requesting information;

d) registering for updates; or

e) otherwise voluntarily providing Personal Information.

You may withdraw your consent at any time where processing is based solely on consent.

8.2 Contractual Necessity

Where processing is necessary to:

a) prepare quotations;

b) process orders;

c) deliver products;

d) administer warranties;

e) provide customer support; or

f) otherwise fulfil a contract with you.

8.3 Legal Obligations

Where processing is required to comply with:

a) taxation laws;

b) accounting requirements;

c) consumer protection legislation;

d) product safety obligations;

e) court orders;

f) regulatory investigations; or

g) other applicable legal requirements.

8.4 Legitimate Business Interests

Moto Stacker may process Personal Information where reasonably necessary for our legitimate business interests, provided those interests are not overridden by your privacy rights.

Examples include:

a) responding to enquiries;

b) improving products;

c) operating our Authorised Dealer network;

d) preventing fraud;

e) maintaining website security;

f) analysing website performance;

g) improving customer service;

h) business planning;

i) protecting Moto Stacker’s intellectual property;

j) protecting the security of our systems; and

k) improving our overall operations.

Where we rely on legitimate interests, we will balance those interests against the rights and expectations of the individual.

 

9. Disclosure of Personal Information

Moto Stacker does not sell, rent or trade Personal Information to third parties for their own marketing purposes.

We may disclose Personal Information where reasonably necessary to operate our business, supply our products and services, comply with legal obligations or protect our legitimate business interests.

We take reasonable steps to ensure that any organisation receiving Personal Information handles it appropriately and only for the purpose for which it was disclosed.

Depending on the circumstances, Personal Information may be disclosed to one or more of the following categories of recipients.

9.1 Authorised Moto Stacker Dealers

Moto Stacker operates through a network of Authorised Dealers in Australia and internationally. Where reasonably necessary, we may disclose Personal Information to an Authorised Dealer in your country or region to:

a) provide local quotations;

b) arrange product demonstrations;

c) provide product recommendations;

d) facilitate sales;

e) coordinate shipping and delivery;

f) provide installation advice;

g) provide after-sales customer support;

h) administer warranty claims;

i) supply replacement parts;

j) respond to technical enquiries; or

k) otherwise support your interaction with Moto Stacker products.

Information disclosed will generally be limited to:

a) your name;

b) business name (if applicable);

c) email address;

d) telephone number;

e) country or location;

f) motorcycle information relevant to your enquiry;

g) enquiry details; and

h) order or warranty information where required.

Moto Stacker expects all Authorised Dealers to protect Personal Information and use it solely for authorised Moto Stacker business purposes and in accordance with applicable privacy and data protection laws.

9.2 Freight and Logistics Providers

Where necessary to fulfil an order, Moto Stacker may disclose Personal Information to freight carriers, shipping companies, customs brokers and logistics providers. This may include:

a) recipient name;

b) delivery address;

c) contact telephone number;

d) email address;

e) shipping instructions; and

f) information necessary for customs clearance where applicable.

9.3 Payment Providers

Payments are processed by independent payment service providers. Moto Stacker may disclose limited Personal Information necessary to:

a) process payments;

b) verify transactions;

c) prevent fraud;

d) administer refunds;

e) resolve payment disputes; and

f) comply with financial and taxation requirements.

Moto Stacker does not retain complete payment card information.

9.4 Technology Service Providers

Moto Stacker uses trusted technology providers to support our business operations. These providers may assist with:

a) website hosting;

b) cloud storage;

c) email services;

d) website analytics;

e) customer relationship management;

f) cybersecurity;

g) file storage;

h) website maintenance;

i) software services; and

j) technical support.

These providers may process Personal Information only as necessary to provide their services to Moto Stacker.

9.5 Professional Advisers

Personal Information may be disclosed where reasonably necessary to Moto Stacker’s:

a) solicitors;

b) accountants;

c) auditors;

d) insurers;

e) financial advisers;

f) consultants; and

g) other professional advisers.

Such disclosures will only occur where reasonably necessary for the provision of professional services.

9.6 Government Authorities

Moto Stacker may disclose Personal Information where required or authorised by law, including where disclosure is necessary to:

a) comply with legislation;

b) respond to lawful requests;

c) comply with court orders;

d) comply with regulatory investigations;

e) protect public safety; or

f) protect Moto Stacker’s legal rights.

 

10. International Disclosure of Personal Information

Moto Stacker is headquartered in Australia but supplies products and services to customers throughout the world.

Accordingly, Personal Information may be transferred to, stored in or accessed from countries outside Australia where reasonably necessary for the operation of our business.

This may occur where Personal Information is disclosed to:

a) Authorised Dealers;

b) logistics providers;

c) payment processors;

d) cloud hosting providers;

e) technology providers;

f) professional advisers; or

g) other service providers operating internationally.

Depending on your location, Personal Information may be transferred to or accessed from countries including:

a) Australia;

b) New Zealand;

c) the United Kingdom;

d) member states of the European Economic Area (EEA);

e) Switzerland;

f) Scandinavian countries;

g) the United States;

h) Canada;

i) Japan; and

j) other jurisdictions where Moto Stacker products are marketed, sold or supported.

Where reasonably practicable, Moto Stacker takes reasonable steps to ensure overseas recipients:

a) are subject to contractual confidentiality obligations;

b) implement appropriate security measures;

c) only process Personal Information for authorised purposes; and

d) comply with applicable privacy and data protection laws relevant to the services they provide.

While Moto Stacker seeks to protect Personal Information wherever it is processed, privacy laws in overseas jurisdictions may differ from those applying in Australia.

 

11. Third-Party Service Providers

Moto Stacker engages reputable third-party service providers to assist with the operation of our business.

Depending on our operational requirements, these providers may include organisations providing:

a) website hosting;

b) cloud computing;

c) payment processing;

d) email communications;

e) analytics services;

f) cybersecurity;

g) customer relationship management;

h) freight and logistics;

i) accounting software;

j) technical support; and

k) marketing services.

Current or commonly used providers may include:

a) BionicWP (website hosting and maintenance);

b) Google Cloud Platform (cloud infrastructure);

c) Google Analytics (website analytics);

d) Stripe (payment processing);

e) PayPal (payment processing); and

f) other service providers engaged by Moto Stacker from time to time.

These providers may maintain their own privacy policies governing the Personal Information they process.

Moto Stacker encourages individuals to review the privacy policies of any third-party providers with whom they interact.

 

12. Cookies and Similar Technologies

Moto Stacker uses cookies and similar technologies to improve the functionality, security and performance of our Website.

Cookies are small text files placed on your device that help websites recognise returning visitors and remember preferences.

We may use cookies and similar technologies to:

a) operate our Website;

b) remember user preferences;

c) improve website functionality;

d) analyse website traffic;

e) understand visitor behaviour;

f) improve customer experience;

g) measure the effectiveness of marketing campaigns;

h) detect security incidents; and

i) improve our products and services.

The types of technologies we may use include:

a) essential cookies;

b) performance cookies;

c) analytics cookies;

d) functional cookies;

e) session cookies;

f) persistent cookies; and

g) advertising technologies where implemented.

Moto Stacker may use services such as Google Analytics to collect aggregated information regarding Website usage. This information may include:

a) IP address;

b) browser type;

c) operating system;

d) pages viewed;

e) referring websites;

f) time spent on pages;

g) approximate location;

h) device information; and

i) other website performance metrics.

Where required by applicable law, consent will be obtained before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings; however, some Website functionality may not operate as intended if cookies are disabled.

 

13. Marketing Communications

Moto Stacker may send Marketing Communications to individuals who have:

a) expressly consented to receive them;

b) requested information from us;

c) purchased products from us where permitted by applicable law; or

d) otherwise provided consent in accordance with applicable privacy and electronic marketing legislation.

Marketing Communications may include:

a) product announcements;

b) new product releases;

c) dealer announcements;

d) company news;

e) educational content;

f) technical updates;

g) promotional offers;

h) event invitations; and

i) other information relating to Moto Stacker products and services.

Individuals may withdraw their consent or unsubscribe from Marketing Communications at any time by:

a) selecting the “unsubscribe” link contained in our emails;

b) contacting Moto Stacker directly; or

c) updating their communication preferences where available.

Opting out of Marketing Communications will not prevent Moto Stacker from sending essential communications relating to:

a) existing orders;

b) warranty claims;

c) product recalls;

d) product safety notices;

e) technical service information;

f) legal notices; or

g) other non-marketing communications necessary to provide our products or services.

Moto Stacker maintains records of marketing preferences where reasonably necessary to demonstrate compliance with applicable laws.

 

14. Data Security

Moto Stacker recognises the importance of protecting Personal Information from unauthorised access, misuse, loss or disclosure.

We implement administrative, technical and physical safeguards that are appropriate to the nature of the information we hold and the risks associated with its processing.

Depending on the circumstances, these safeguards may include:

a) role-based access controls;

b) password protection;

c) multi-factor authentication where appropriate;

d) encrypted communications where supported;

e) secure cloud infrastructure;

f) secure data storage;

g) network security monitoring;

h) regular software updates;

i) restricted access to business systems;

j) secure disposal of records;

k) staff awareness regarding privacy obligations; and

l) procedures for responding to suspected security incidents.

Access to Personal Information is limited to personnel and service providers who require that information to perform their duties.

While Moto Stacker takes reasonable steps to protect Personal Information, no method of electronic transmission or storage can be guaranteed to be completely secure. Individuals provide information to Moto Stacker with this understanding.

 

15. Data Retention

Moto Stacker retains Personal Information only for as long as reasonably necessary to fulfil the purposes for which it was collected or as otherwise required or permitted by law.

Retention periods may vary depending upon the type of information involved and the legal or operational purpose for which it is held.

For example, Personal Information may be retained for purposes including:

a) administering warranties;

b) maintaining product service history;

c) processing warranty claims;

d) complying with taxation and accounting obligations;

e) responding to legal claims;

f) maintaining business records;

g) improving products;

h) supporting Authorised Dealers; and

i) protecting Moto Stacker’s legal rights.

Warranty registration records may be retained for the duration of the applicable warranty period together with any additional period reasonably necessary to administer claims, resolve disputes or comply with legal obligations.

Where Personal Information is no longer required, Moto Stacker will take reasonable steps to securely destroy or de-identify the information unless we are required or authorised by law to retain it.

 

16. Your Privacy Rights

Subject to applicable privacy legislation, individuals may have the right to:

a) request access to Personal Information held by Moto Stacker;

b) request correction of inaccurate or incomplete Personal Information;

c) request deletion of Personal Information where applicable;

d) withdraw consent where processing is based on consent;

e) object to certain processing activities;

f) request restrictions on processing in certain circumstances;

g) request a copy of Personal Information in a portable format where applicable;

h) lodge a complaint regarding Moto Stacker’s handling of Personal Information; and

i) exercise any additional rights available under applicable privacy legislation.

Moto Stacker will respond to requests within a reasonable time and may require sufficient information to verify the identity of the individual before processing a request.

In limited circumstances, applicable law may permit or require Moto Stacker to refuse a request. Where this occurs, we will explain the reasons where legally permitted.

 

17. Additional Rights for UK, EU and Other Jurisdictions

Individuals located in the United Kingdom, the European Economic Area (EEA), Switzerland or other jurisdictions with applicable privacy legislation may have additional rights under those laws. Depending upon the applicable legislation, these rights may include:

a) the right to access Personal Information;

b) the right to rectification;

c) the right to erasure (“right to be forgotten”);

d) the right to restrict processing;

e) the right to data portability;

f) the right to object to processing;

g) the right not to be subject solely to automated decision-making where applicable; and

h) the right to lodge a complaint with the relevant supervisory authority.

Moto Stacker will consider and respond to such requests in accordance with applicable law.

 

18. Privacy Complaints

Moto Stacker takes privacy concerns seriously. If you believe that Moto Stacker has handled your Personal Information in a manner inconsistent with this Privacy Policy or applicable privacy legislation, you may submit a complaint to our Privacy Officer.

Please provide sufficient information to allow us to investigate your complaint, including:

a) your contact details;

b) a description of the issue;

c) any relevant correspondence; and

d) any supporting documentation.

Moto Stacker will acknowledge receipt of your complaint as soon as reasonably practicable and will investigate the matter in good faith.

We aim to respond to privacy complaints within 30 days, although more complex matters may require additional time. If additional time is required, we will keep you informed of our progress.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy regulator, including:

a) the Office of the Australian Information Commissioner (OAIC) for matters governed by Australian privacy law; or

b) the relevant supervisory authority in your jurisdiction where applicable.

 

19. Data Breaches

Moto Stacker is committed to responding promptly and responsibly to actual or suspected data breaches involving Personal Information.

A data breach may occur where Personal Information is lost, accessed, disclosed, altered or destroyed without authorisation, or where there is a reasonable likelihood that such an event has occurred.

If Moto Stacker becomes aware of a suspected data breach, we will take reasonable steps to:

a) contain the incident;

b) assess the nature and extent of the breach;

c) determine the Personal Information affected;

d) identify individuals who may be impacted;

e) minimise the risk of harm;

f) investigate the cause of the incident;

g) implement appropriate remedial measures; and

h) review our systems and procedures to reduce the likelihood of similar incidents occurring in the future.

Where required by applicable law, Moto Stacker will notify affected individuals and relevant regulatory authorities, including the Office of the Australian Information Commissioner (OAIC), as soon as reasonably practicable.

Nothing in this Privacy Policy limits Moto Stacker’s obligations under any applicable mandatory data breach notification laws.

 

20. Business Changes

Moto Stacker may undergo changes to its business structure over time, including:

a) expansion into new markets;

b) establishment of new subsidiaries;

c) mergers;

d) acquisitions;

e) joint ventures;

f) business restructures;

g) sale of assets; or

h) changes in ownership.

Where reasonably necessary to facilitate such a transaction, Personal Information may be disclosed to prospective purchasers, investors, financiers, professional advisers or other parties involved in the transaction. Any such disclosure will be subject to appropriate confidentiality obligations and applicable privacy laws.

Where required by law, Moto Stacker will provide any required notices regarding the transfer of Personal Information.

 

21. Third-Party Websites

The Moto Stacker Website may contain links to websites, applications or online services operated by third parties. These links are provided solely for the convenience of our customers.

Moto Stacker does not control the content, security or privacy practices of third-party websites and accepts no responsibility for their operation.

Individuals should review the privacy policies of any third-party websites before providing Personal Information.

The inclusion of a link does not imply that Moto Stacker endorses or approves the third-party website or its privacy practices.

 

22. Children’s Privacy

Moto Stacker designs and markets products primarily for adult motorcycle owners, motorcycle businesses and commercial customers.

Our Website and services are not directed toward children.

Moto Stacker does not knowingly collect Personal Information from children under the age required by applicable law without appropriate parental or guardian consent.

If Moto Stacker becomes aware that Personal Information has been collected from a child without the required consent, we will take reasonable steps to delete that information as soon as reasonably practicable.

Parents or guardians who believe a child has provided Personal Information to Moto Stacker are encouraged to contact our Privacy Officer.

 

23. Changes to this Privacy Policy

Moto Stacker may amend this Privacy Policy from time to time to:

a) reflect changes in our business operations;

b) introduce new products or services;

c) respond to technological developments;

d) comply with changes in applicable laws;

e) improve the clarity of this Privacy Policy; or

f) reflect changes in our information handling practices.

The most current version of this Privacy Policy will always be published on the Moto Stacker Website.

Where changes are material, Moto Stacker may provide additional notice through our Website, by email or by other appropriate means where required by law.

Your continued use of the Website or our products and services after the publication of an updated Privacy Policy constitutes acknowledgement of the updated Policy to the extent permitted by law.

 

24. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Privacy Officer
Moto Stacker Pty Ltd

Email: privacy@motostacker.com

Website: www.motostacker.com

If writing to us, please provide sufficient information to allow us to identify you and understand your request.

Moto Stacker aims to respond to privacy enquiries as soon as reasonably practicable.